Terms Of Service

This website is operated by Luxx Nova. Throughout the site, the terms “we”, “us”, and “our” refer to Luxx Nova. Luxx Nova offers this website, including all information, tools, and services available from this site (the “Website”) to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By accessing our Website or purchasing a product from us, you agree to be bound by these Terms of Service (“Terms”), including those additional terms and conditions and policies referenced herein and/or accessible via hyperlink, such as our Privacy Policy and Return Policy.

Our products are intended for personal, non-commercial use unless explicitly authorized by Luxx Nova for resale under specific terms. Please contact us directly if you wish to discuss reselling our products.

You agree not to use this Website for any unlawful purposes or in ways that infringe on our rights or those of others. This includes, but is not limited to, any form of fraud, unauthorized copying or sharing of content, or conducting prohibited transactions.

We reserve the right to refuse service, including order cancellation or limitation, at our discretion. Reasons for such actions may include but are not limited to, suspected fraud, unauthorized or illegal activity, or violation of our terms and conditions.

1. WEBSITE

Luxx Nova Website is an online platform connecting you to a variety of vendors/designers (“Vendors”) providing various goods and services (“Goods”, “Products”, “Product”,  “Gowns”, “Gown”). Any information provided to you on the Website respecting the Goods, including but not limited to, product descriptions and estimated delivery times, are presented as provided to Luxx Nova by the Vendors. Luxx Nova is not responsible for any inaccurate or incomplete information respecting the Goods, and the material on the Website is provided as general information only.

Testimonials

Testimonials appearing on the Website denote individual experiences and are not representations or warranties made by Luxx Nova or the Vendors. No compensation is provided for testimonials.

Third-Party Links

The Website may provide links to third-party websites for your convenience so that you can access certain content, products, and services provided by other vendors. Luxx Nova is not affiliated with such third-party websites, and does not make any representations or warranties, nor does Luxx Nova accept any liability for, any materials, products, or services, or any harm or damage arising from use of such materials, products, or services. You must carefully review the specific terms and conditions of such third-party websites, and direct any complaints, claims, concerns, or questions relating to such third-party websites and their products and services to such third parties.

Accuracy and Corrections

The Website may contain typographical errors, inaccuracies, or omissions that may relate to descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability of the Goods. Luxx Nova reserves the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Website is inaccurate at any time without prior notice.

2. PRODUCT AVAILABILITY AND PRICING

Any Goods provided on the Website are subject to product availability. Luxx Nova reserves the right to modify, suspend, or discontinue any Goods on the Website, or any portion of the Website, without notice, at any time, without liability to you or any third party.

In the event a Product becomes unavailable after an order is placed, Luxx Nova also reserves the right to cancel the order without liability. Customers will be informed of such cancellations and offered a refund. Check the details of our Cancellation Policy here.

Luxx Nova reserves the right to change the price of any Goods without notice at any time.

3. PRODUCT COLOR / DYE LOT VARIATION AND HANDMADE VARIANCES

Colors may vary between those indicated on the Website and the Product you receive. By purchasing a Product, you accept that colour names are not standard between Vendors, and that variation may occur between bolts of fabric, (though most variations are slight), and you accept that Luxx Nova cannot guarantee a color match between the color indicated on the Website and the color received by you.

As all Products on the Website are handcrafted, slight variations in decor placement and details may occur. These variances are a testament to the unique handmade quality of each Product and do not constitute defects.

The appearance and fit of the final Product may differ from Website images, especially for larger sizes, due to the scaling of patterns and adjustments made to accommodate size variations.

4. SELECTING A SIZE

Vendors will provide their own size charts, and sizes and size charts may vary between Vendors. You will use the applicable size chart when choosing what Gown to order, and Luxx Nova will not: (i) accept any liability for sizing; (ii) accommodate any size changes once an order has been placed; or (iii) be liable for any alterations if your size changes before your event.

You will be solely responsible for determining and ordering the appropriate size of a Gown. Luxx Nova will not be responsible if you select a Gown in an alternate size in anticipation of a change of size before the event.

Some Gowns may have limited size availability as determined by the Vendors. Luxx Nova does not make any guarantees that a Gown will be available in all sizes.

Luxx Nova sizes are based on Russian sizing.

The below charts will help you match Russian sizes to Luxx Nova size chart. If the tag size is different for your country, only Russian size can be taken as a reference.

Tag size / LN Size – US Street Size

RUS 40 / US 0
RUS 42 / US 2
RUS 44 / US 4
RUS 46 / US 6
RUS 48 / US 8
RUS 50 / US 10
RUS 52 / US 12
RUS 54 / US 14

5. CHANGES AND ALTERATIONS

You cannot make any changes to a Gown once the order is placed and paid for.

If you request any changes to a Gown, such changes will be made by the Vendor in accordance with their taste, vision, or design, and you agree to accept such changes as provided by the Vendor. The Vendor will not provide any pre-approval sketches. If you choose to have the Vendor make such custom changes, you accept such changes as provided, and release Luxx Nova from any liability respecting these changes.

You acknowledge and accept that alterations are necessary on most gowns, including custom size Gowns; custom sizing does not guarantee a perfect fit, and custom measurements and custom lengths may vary by an inch. You acknowledge that the price of such alterations is not included in the purchase price. It is your responsibility to arrange for any necessary alterations with a local seamstress of your choice.

 6. PAYMENT TERMS

Luxx Nova may provide two options for payment, depending on the Gown being ordered. Immediate full payment, and a 50/50 payment plan program, are set out below (“50/50 Payment Plan”).

If you purchase a Product via the 50/50 Payment Plan, you must make a payment equal to fifty percent (50%) of the total purchase price when making an order (“Order Date”) and pay the remaining balance (“Remaining Payment”) within thirty (30) days of the Order Date. Luxx Nova will provide an invoice setting out the Remaining Payment and a link for payment, and any purchased Gown will not be shipped by the Vendor until the Remaining Payment is made. If you fail to pay the Remaining Payment within four months of the Order Date, a Gown will become the property of Luxx Nova and you will not be refunded or credited for any payments made.

You agree to frequently check your email in the event that Luxx Nova has emailed important information about a Gown that requires an immediate response. Luxx Nova will provide all notifications by email and will not be required to contact you in any form other than email. You will promptly contact Luxx Nova and update your email information if it changes.

 7. WHEN TO ORDER

Luxx Nova recommends placing your order as far in advance of the event as possible to allow ample time for production, shipment, and any necessary alterations.

Vendors’ estimated delivery times are tentative and subject to change according to the vendor’s production schedule. Vendors cannot guarantee their delivery dates and may change delivery dates at their discretion and without advance notice to you.

Most often, orders arrive on or before their estimated delivery date, but vendors may experience delays in their production or their shipping schedule and such delays may affect the delivery of the Product to Luxx Nova. Luxx Nova does not maintain or have control of a Vendor’s production or shipping schedule and is not responsible for any loss resulting to you from a vendor’s delay.

8. COUPON CODES AND PROMOTIONS

Luxx Nova may periodically feature promotions on the Website or create coupon codes. Any disclaimer or condition set out in the promotion or attached to the coupon code will supersede the terms of this Agreement.

Luxx Nova reserves the right to change or cancel any promotions or coupon codes without any advance notice, and promotions and coupon codes cannot be applied to existing or prior orders. Promotions and coupon codes cannot be used in conjunction with other offers.

9. WARRANTY

Luxx Nova warrants that for a period of thirty (30) days from the date of shipment of the Goods (“Warranty Period”), such Goods will be suitable for use for one occasion and will be free from material defects in material and workmanship. You acknowledge and accept that a wedding Gown is designed for limited use and is not intended to be used for more than one occasion. Luxx Nova’s warranty under this section applies only to use of the Goods for your event, and any damage to the Goods caused by use in addition to the event will not be considered a defect or be covered by any warranty.

10. CANCELLATION AND RETURN POLICIES

By placing an order you agree to Luxx Nova Cancellation and Return Policies. For detailed information on our cancellation and return policies, please follow this link https://www.luxx-nova.com/return-policy/

11. ACCURACY OF BILLING AND ACCOUNT INFORMATION

You agree to provide current, complete, and accurate purchase and account information for all purchases made on the Website. This includes, but is not limited to, your email address, credit card numbers, expiration dates, and billing and shipping addresses. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.

It is your responsibility to ensure the accuracy of your shipping address. Luxx Nova will not be liable for any delays, lost shipments, or additional costs resulting from inaccuracies in the shipping address provided. If a package is returned to us due to an error in the shipping address, you will be responsible for the return shipping cost as well as any fees associated with resending the package.

Luxx Nova requires an email address with your order. All correspondences, confirmations, and notifications, including those related to shipping and order updates, are provided via email. You must supply and maintain a current email address that you have access to and check frequently to ensure timely receipt of important information regarding your order, which may require an immediate response. Failing to promptly reply to Luxx Nova’s requests regarding your order may result in delays in the delivery of your Product.

12. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our privacy policy (the “Privacy Policy”). To view our Privacy Policy click here.

13. LIMITATION OF LIABILITY

In no event will Luxx Nova be liable for any consequential, indirect, incidental, special, exemplary, or punitive damages, arising out of or relating to any breach of these terms, whether or not the possibility of such damages has been disclosed in advance by you or could have been reasonably foreseen by you, regardless of the legal or equitable theory (contract, tort or otherwise) upon which the claim is based, and notwithstanding the failure of any agreed or other remedy of its essential purpose.

In no event will Luxx Nova’s aggregate liability arising out of or related to this agreement, whether arising out of or related to breach of contract, tort (including negligence), or otherwise, exceed the total of the amounts paid to Luxx Nova.

14. DELIVERY

Luxx Nova will place your order with the Vendor in a timely manner but cannot guarantee a delivery date and will not be liable for any loss resulting from delays. Luxx Nova will provide an estimate for the delivery date but does not have any control over the Vendors’ production or shipping schedules.

Luxx Nova will not be liable for non-delivery of a Gown for any reason and will not provide a refund or credit for any payments made for a Gown that has not been delivered by a Vendor, delivered late, damaged in transit, lost in transit, or needs to be re-ordered because it is a Non-Conforming Gown. Any claims relating to the same must be brought against the applicable Vendor or shipping service.

15. TERMINATION

In addition to any remedies that may be provided under these Terms, Luxx Nova may cancel the order with immediate effect upon written notice to you, if you: (i) fail to pay any amount when due under this Agreement; or (ii) have not otherwise performed or complied with any of these Terms, in whole or in part.

16. FORCE MAJEURE

Luxx Nova will not be liable or responsible to you, nor be deemed to have defaulted under or breached these Terms and Conditions, for any failure or delay in fulfilling or performing any term of these Terms and Conditions, when and to the extent such failure or delay is caused by or results from acts beyond Luxx Nova’s control.

17. GOVERNING LAW

All matters arising out of or relating to orders and these Terms and Conditions are governed by and construed in accordance with the laws of the Province of British Columbia.

18. CHOICE OF FORUM

In the event that a dispute arises from orders and these Terms and Conditions, you agree that we will first refer the dispute to mediation prior to beginning any legal suit, action, litigation or proceeding of any kind. Each of us will be responsible for their own costs relating to mediation, and only once the mediator has confirmed that the matter cannot be resolved by mediation may either of us begin any court proceedings. Any court proceeds will be commenced and litigated in a court located in the Lower Mainland.

19. SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision will nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed to be severed from these Terms of Service, such determination will not affect the validity and enforceability of any other remaining provisions.

 20. CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our Website. It is your responsibility to check our Website periodically for changes. Your continued use of or access to the Website following the posting of any changes to these Terms of Service constitutes your acceptance of those changes.