Ojen dress by Ave

SHIPPING

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SALES TAX

Canada: The GST/HST/RST/QST applicable to your province will be charged on your purchase.

USA & International: There will be no sales tax added to your purchase by Luxx Nova. Sales tax may be added by US/international customs. You will be required to pay any charges added by third parties, upon receipt of your shipment. Luxx Nova cannot be held responsible for any such charges.

RETURNS

An unused, standard-size dress may be eligible for a refund. Please refer to our Return Policy for more details. No returns may be made for dresses on sale, ready-to-ship, and sample dresses. Bridal robes, lingerie, and accessories cannot be returned or exchanged. In the event that any product is delivered to you damaged or defective, please inform us within 3 days of receiving the product and we will attempt to resolve the issue.

Our Luxx Nova Payment Plan is designed to make it easier for you to pay for your dream gown. It is a program that helps to better budget and split your total amount into payments that can be paid while your gown is being made.

Read more about 50/50 Payment Plan

A custom size gown is created based upon customer-supplied measurements and is 100% designed to fit the individual. To ensure a perfect fit, we recommend ordering a gown made to your measurements. Our easy to use online Measurement Guide will have you set up with your own measurement profile within 10-15 minutes. All you need is a friend and a tape measure and we will take care of the rest. Our designers review each measurement profile and will alert you should any measurement appear to need an adjustment. Another step we take to ensure a great fitting gown.

If you are purchasing a standard size dress you may wish set aside some time before your big day in case you have to tweak your dress with your local seamstress. To help reduce any alterations required, please let us know any general wardrobe concerns or issues you may typically face. Some examples include wide hips or large breasts.

Check our Measurement Guide for more instructions or book a Virtual appointment and we will guide you through the process. We will help you get the gown that is perfect for you.

Every designer uses a different size chart based on their own patterns. Use a measuring tape to find your bust, waist, and hip measurements and see where your measurements align on the designer’s size chart. If your measurements fall between sizes, size up. Check our Measuring instructions or book a Virtual appointment and we will guide you through the process.

Q: Do you sell authentic dresses?
A: We work with designers directly and sell only authentic dresses.

Q: Can I change the color of the dress or make some adjustments to the design, e.g. adding straps or sleeves?
A: Contact us directly and we will check with our designers if modifications to a particular dress are possible.

Q: What shipping methods do you use?
A: DHL / UPS (7 – 14 Days).

Q: What is your return policy?
A: An unused, standard size dress may be eligible for refund. Please refer to our Return Policy for more details.

Read more FAQs