FAQ’s

Online Store

GENERAL QUESTIONS

LUXX NOVA is an Online Bridal Store & Bridal Shop in Vancouver, carrying high-quality wedding gowns and bridal lingerie from European designers. Our online store, catering to a global clientele, ensures worldwide shipping for a seamless shopping experience.

We are a Canadian company located in Vancouver.

Our online store offers worldwide shipping on most items.

Feel free to reach out to us through various channels: you can email us at info@luxx-nova.com, complete our Contact Form, or utilize the Online Chat feature on this website. We are dedicated to providing prompt and helpful assistance to ensure your needs are met!

We accept all major credit cards.

We accept Canadian Dollars (CAD) and American Dollars (USD).

We only accept orders placed online.

Since all our gowns are made to order, we regret to inform you that we are unable to send dresses for try-on purposes.

We only have one physical location – Luxx Nova Bridal Boutique in Vancouver, Canada.

Wedding dress Sunset by Natalia Romanova
Deborah wedding dress by Natalia Romanova

WEDDING GOWNS

Absolutely. We collaborate directly with designers, ensuring that we exclusively offer authentic dresses through our platform.

Our standard production varies depending on the designer. The option of rush production may be available upon request. Shipping time is 7-14 days depending on your location. Should you need to receive your dress by a specific date, please ask us by filling out the Contact Us form. As soon as the dress leaves our facilities, we send you a notification that will include the name of the carrier and a tracking number. We recommend placing your order as far in advance of your wedding date as possible. Check Terms and Conditions for more information about order time.

Each customer may order up to two wedding gowns.

To get the perfect fit dress, accurate measurements are crucial. Use a measuring tape to find your bust, waist, and hip measurements and see where your measurements align on the designer’s size chart at the bottom of your dress page. Check our Measurement Guide for more instructions or book a Virtual appointment and we will guide you through the process. We will help you get the gown that is perfect for you.

Most of our dresses come with a custom sizing option. Check our Measurement Guide for more instructions or book a Virtual appointment and we will guide you through the process. Check our Return Policy for custom-size dresses.

Contact Us directly and we will check with our designers if modifications to a particular dress are possible.

It is possible to modify the length for most of the dresses. When ordering a wedding dress, simply indicate the length you want in the custom length field (where available). Please check our Return Policy for custom-size dresses.

Regrettably, no. The fabric of all dresses cannot be modified.

Shipping and Returns

Please go to the checkout page to see the total shipping charge to your country.

When shipping to Canada, there are NO additional duties; only the GST/HST/RST/QST applicable to your province will be charged on your purchase. For shipments outside of Canada, please be aware that your destination country might impose customs duties, taxes, and other fees. These charges vary, and LUXX NOVA has no control over them.

Eligibility: Only unused, standard-size dresses qualify for a refund if no customization, including custom measurements or length alterations, has been made.

Exclusions: Sale, ready-to-ship, sample dresses, and lingerie are not eligible for return.

Fees: A $250 restocking fee applies if the return is eligible. Rush production and shipping fees are non-refundable.

Return Process: A shipping label with proper customs information will be provided for returns, with the shipping fee deducted. Refund requests must be submitted within 3 days after delivery with no exceptions.

Read Cancellation & Return Policy

Since our dresses are made to order, we cannot exchange orders. Customers will need to return the original order, if it is qualified for return, and place a separate order for a new dress. Please refer to our Return Policy for more details.

Wedding dress Medeia by Natalia Romanova