Life isn't perfect
but your wedding dress can be!
FAQ | BOUTIQUE
WHERE ARE YOU LOCATED? Our boutique is located in Downtown Vancouver, 970 Burrard Street (Burrard and Nelson) on the 2nd floor – unit 229. After 6 pm on weekdays, and all day on weekends you will need to buzz into the building using the buzz code: #229.
DO YOU HAVE ALL DRESSES DISPLAYED ON YOUR WEBSITE AVAILABLE FOR TRY ON? LUXX NOVA boutique does not carry every style displayed on our website. If you are looking for a specific dress, please contact us directly to check availability.
WHAT IS THE PRICE RANGE FOR YOUR GOWNS? Our made-to-order gowns range from $1500-$5000, with the majority of our gowns being in the $2000-$3500 range.
WHAT IS THE SIZE RANGE FOR YOUR GOWNS? Our sample gowns range from size 2 to 8. However, our custom gowns can be ordered up to a size 18, depending on the designer.
DO I NEED AN APPOINTMENT TO TRY ON DRESSES? Yes, we are an appointment only boutique. In order to give you our undivided attention and best experience, bridal fittings at our boutique need to be scheduled. You can book your private appointment by following this link: BOOK APPOINTMENT
HOW FAR IN ADVANCE SHOULD I ORDER MY GOWN? The average production time for our gowns is 2-4 months. Please keep in mind that you may also need some time for alteration after the gown arrives. In case you need something special on a deadline option of rush production is available for most of our designers.
HOW LONG IS MY APPOINTMENT? The initial appointment is 1 hour. Follow-up appointment for brides who want to have a second look before saying YES to the dress is 1 hour.
HOW MANY APPOINTMENTS MAY I HAVE? We understand it can be hard to make a decision during your first appointment, so you are more than welcome to come back for a follow-up appointment. However, we will charge a $75 fee per appointment after your second appointment unless a gown has been purchased.
HOW MANY GUESTS MAY I BRING? Due to the exclusivity of our boutique and the level of service, we can accommodate a bride and up to two guests per appointment to make sure everyone stays comfortable.
I FOUND MY GOWN, WHAT HAPPENS NEXT? Once you have found your gown, our consultant will take your measurements and fill the appropriate contract. Once your gown arrives at LUXX NOVA, we do a thorough quality check and notify you when your gown is ready to be picked up.
PAYING FOR MY GOWN We require full payment for all our made-to-order gowns. As gowns are made to order, there are no refunds, credits or exchanges. Sample gowns and accessories, including veils, must be paid in full at time of purchase. Alteration costs are not included in the price of your gown. We accept Visa, Mastercard, Cash. We do not accept cheques.
DO I NEED AN APPOINTMENT TO PICK UP MY GOWN? Yes. Once you receive an email that your gown has arrived, give us a call or email to schedule your pick-up time. Gowns must be picked up within 2 weeks of arrival to avoid storage fees of $10/day.
CAN YOU SHIP MY GOWN TO ME? Absolutely! We provide shipping within Canada and internationally. Please inquire at time of purchase on applicable shipping methods, rates and times.
DO YOU DO ALTERATIONS? Every made-to-order gown will require some alterations so that it fits you perfectly. This could be as simple as a hem shortening, making a bustle or you may require more extensive adjustments. Although we don’t offer in-house alterations, we do have a list of recommended tailors in Vancouver, or you can choose your own! Alterations are a separate cost from the cost of your wedding gown.