FAQ’s

Frequently Asked Questions. Get all your questions answered about Luxx Nova Bridal Boutique

A stunning bride adorned in a white wedding dress and gloves.

Our boutique is located in Downtown Vancouver, 89 Smithe St, Vancouver, BC V6B 1C4

Our store is open Wednesday to Friday from 11 am to 6:30 pm, and Saturday to Sunday from 10 am to 5:30 pm by appointment only. We are closed on Mondays and Tuesdays and public holidays.

Yes, we are an appointment-only boutique. In order to give you our undivided attention and the best experience, bridal fittings at our boutique need to be scheduled. You can book your private appointment by following this link: BOOK APPOINTMENT

The time it takes to order a wedding gown varies depending on the designer and style. In general, it can take anywhere from 4 to 8 months for a gown to be made and delivered. We recommend starting your gown search 9 to 12 months before your wedding date to allow for enough time for alterations and fittings.

For those with a shorter timeline, our boutique is pleased to accommodate last-minute brides. Some of our designers can create a stunning dress within just 2 months, with an option for an expedited service available for an additional fee. Additionally, we always have off-the-rack options available for brides seeking a beautiful gown on a tighter schedule.

We cater to various budgets, offering options for every bride. Our signature collection of made-to-order gowns ranges from $2000 to $5500, with the majority falling within the $2500 to $3500 range. For those seeking high-end designs, we feature some exclusive gowns from renowned designers, with prices reaching up to $12,000. Whatever your budget, we are committed to helping you find the perfect gown that aligns with your style and preferences.

Our sample gowns range from street size 2 to 10, with the majority falling in US sizes 6 and 8. For custom orders, our gowns can be made up to size 16, based on the designer’s specifications.

Both initial bridal appointments and follow-ups to say “Yes” are scheduled for 1 hour each.

We are pleased to provide complimentary appointments during weekdays. For weekend consultations, our busiest times, a nominal booking fee is required. Please note that this fee is non-refundable. However, the fee can be applied toward the purchase of a Luxx Nova gown during your appointment.

We understand that making a decision during your first appointment can be challenging. You are more than welcome to come back for a follow-up appointment. However, starting from your third appointment, there will be a $75 fee per appointment unless a gown has been purchased. This fee helps us manage our appointment schedule effectively, ensuring the best service for all our brides.

We can accommodate a bride and up to three guests per appointment for your comfort. If you’d like to bring more guests, consider booking a VIP appointment where you can bring up to five guests for a more inclusive experience.

Yes, appointments are necessary. Upon receiving an email notification that your gown has arrived, you will receive a link to book your appointment. To avoid storage fees, gowns must be picked up within 2 weeks of arrival. Keep in mind that we don’t do dress pick-ups on weekends during the high season.

Absolutely! We offer shipping within Canada and internationally. For details on applicable shipping methods, rates, and delivery times, please inquire at the time of purchase.

We do not provide in-house alterations. However, every made-to-order gown will require some adjustments to ensure it fits you perfectly. This may include simple modifications like hem shortening or creating a bustle, or more extensive alterations. We have a list of recommended tailors in Vancouver, or you can choose your own! Please keep in mind that alterations are a separate cost from the initial purchase of your wedding gown.