Do you sell authentic dresses?
We work with designers directly and sell only authentic dresses.
When will I receive my order?
Our standard production time is 10-12 weeks. Option of rush production 4-6 weeks is available upon request. Shipping time is 7-14 days depending on your location. Should you need to receive your dress by specific date, please ask your personal assistant by filling out the Contact Us form. As soon as the dress leaves our facilities, we send you a notification that will include the name of the carrier and a tracking number. We recommend placing your order as far in advance of your wedding date as possible. Check Terms and Conditions for more information about order time.
How many dresses can I order?
Each customer may order up to two wedding gowns.
How do I know what size to order?
To get the perfect-fit dress, accurate measurements are crucial. Use a measuring tape to find your bust, waist, and hip measurements and see where your measurements align on designer’s size chart. Check our Measurement Guide for more instructions or book a Virtual appointment and we will guide you through the process. We will help you get the gown that is perfect for you.
Can I order custom size?
Most of our dresses come with a custom sizing option. Check our Measurement Guide for more instructions or book a Virtual appointment and we will guide you through the process. Check our Return Policy for custom size dresses.
Can I change the color of the dress or make some adjustments to the design, e.g. adding straps or sleeves?
Contact us directly and we will check with our designers if modifications to a particular dress are possible.
Can I modify my dress length?
Yes, it is possible to modify the length of a dress. When ordering a wedding dress, simply indicate the length you want in the custom length field. Please check our Return Policy for custom size dresses.
Can I modify my dress design in terms of fabric?
Unfortunately, no. The fabrics of all dresses cannot be modified.
Can I see a swatch of the color or fabric I'm interested in before I order?
We do not have swatches available to send out to customers and are unable to request any from the designer.